Business Voice and Video Solutions
Business Voice and Video Solutions
To meet the challenges of growing customer expectations and expanding competition, organizations require a scalable and cost-effective platform that promotes communication and collaboration in a highly secure and available environment.
Resourcery delivers world class business voice and video solutions that enable organizations to gain competitive advantage and deliver measurable return on investment (ROI) by improving efficiency, boosting productivity, and enhancing customer loyalty.
Our unified communication solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling users to easily communicate in any workspace using any media, device, or operating system.
Contact Centre is an integral component of the unified communications system that enhances the efficiency of any organization by simplifying business integration, increasing flexibility, and providing efficiency gains in network hosting. This reduces business costs and can dramatically improve customer satisfaction.
More than 60% of communication is non-verbal. Existing collaborative technologies don’t adequately replace a face-to-face meeting experience. With the explosion of mobile devices, social networking, and cloud computing, business environments are evolving from traditional “data only” and “rigid boundary” environments to a more dynamic mobile, social, visual and virtual workforce requirement. Our Tele-Presence video solution provides a set of systems and services for meeting evolving business requirements and comprises of non-immersive and immersive solutions
Non-Immersive (Video Conference)
Our video conferencing solution enables organizations to communicate more effectively – helping them to streamline business processes, reach the right resource the first time, and impact the top and bottom line. Our video meeting solutions results in increased productivity, accelerated decision-making and reduction in operational and support cost.
Tele-Presence provides a rich, face-to-face, immersive, ‘in person’ experience that allows communication and collaboration over the network with colleagues, prospects and partners as if they were present in person.
Digital Media System (DMS) is today the most effective way for organizations to communicate information to customers, employees, partners, and other stakeholders. It enables organizations to create, manage, distribute, share and access compelling digital media anywhere and anytime.
Business Voice and Video Solutions offerings
- IP Telephony
- Unified Communication
- Call Centre & Contact Center
- Video Conferencing
- IPTV & Video on Demand
- Digital Media Systems
A leading telecommunication organisation with a large subscriber base and unprecedented growth in Nigeria
The Business Challenge
- Need for improvement in the collaborative culture among staff and external partners
- Need to reduce valuable time and resources spent on avoidable trips
- Absence of state-of-the-art digital media screens at flagship stores to convey the same announcements across the country
- Need for high-definition video communication between Headquarters and external parties across the globe
- Enhancement of staff productivity
- An immersive video conferencing solution was implemented to ensure communication and collaboration between Head Office in Nigeria and global HQ
- A nationwide digital media signage system to enable dissemination of product information across flagship stores within Nigeria
- Significant cost savings due to reduced frequency of air travel
- Ability to send out product information at a click of a button to all shops in the country
- Improved collaborative culture among staff and external partners
- Reduced total cost of ownership
- Improved decision-making process